“The AI agent should be clear to customers, understandable to the team, and governed by rules the business can approve and measure.”
About Response Handoff
AI customer service that works within your rules.
Response Handoff provides a clearly disclosed AI customer service agent for HVAC contractors. Anthony Hutchinson founded the business around routine customer service, human escalation, and outcomes a contractor can trace.
Outcome before volume
Qualified conversations and attributable appointments matter more than message counts.
Control before automation
Rules, claims, escalation paths, and unusual situations receive human oversight.
Evidence before expansion
We begin with a narrow pilot, review the work, and only broaden what proves reliable.
A practical first conversation